General Terms and Conditions

General Terms and Conditions

Date amended - Friday January 29th 2021

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cake Stand Heaven’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Description of Goods:

Items described as used, vintage and/or 'shabby chic' - The vintage china used to make our cake stands, tea sets, trios, gift boxed sets and teacup candles is pre-used. You should be aware that reclaimed vintage and 'shabby chic' pieces do sometimes have feint scratches or utensil marks on the surface. Usually the gold gilding on the edge is worn from decades of rubbing and cleaning. Reclaimed goods will often have age related wear from prior usage. We give this information in the product description. This age related wear is entirely authentic and we believe adds character and charm to the piece.

Please note -

All cake stands and teacup candles are made by us in our workshop and not by the actual manufacturer of the chinaware.

The cake stands arrive disassembled. Full assembly and care instructions are included so that you can easily take your stand apart for storage purposes.

The most important facts you need to know:

If an item arrives broken or is faulty we will replace it (if we have it in stock) at our own cost, or refund you in full including your delivery costs, if a replacement is not possible. We may arrange for part or the whole of your purchase to be returned to us at the time of replacement or refund. Please read the relevant sections below for full details.

If you change your mind and decide to return an item to us which is not broken or faulty you must pay the return postage. We will refund you the relevant cost of the item and the standard shipping charge.

Please note that we cannot refund the cost of Gift Boxes.

If you have any questions you need answered before completing your purchase please contact us - we are very happy to help.

Returns Policy

Goods that are received damaged must be reported to us within 30 days of delivery. Please contact [email protected] and notify us of the specific damage. Subject to our current stock we will endeavour to offer you a suitable replacement part(s). If we are unable to do this or if the replacement part offered is not suitable we will contact you to arrange a return of the item(s) to us with the original packaging. On receipt of the returned item(s) and inspection of the goods to confirm the damage we will refund you the cost of the goods and postage.

Your right to cancel.

SCHEDULE 3 Regulations 10 and 13

Information about the exercise of the right to cancel

Certified copy from legislation.gov.uk Publishing

Instructions for cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform Cake Stand Heaven at [email protected] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached cancellation form ( this can be found at the end of this page), but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Privacy Policy

Date Modified Friday 29th January 2021

This privacy policy sets out how Cake Stand Heaven uses and protects any information that you give Cake Stand Heaven when you use this website.

Cake Stand Heaven is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

name and title
contact information including email address
demographic information such as postcode.

Security

Cake Stand Heaven is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Customer information is kept strictly confidential on secure encrypted servers. Cake Stand Heaven does not retain credit card information nor do we share customer details with any 3rd parties.

Cake Stand Heaven agrees to only use, disclose or process, any card holder information obtained in connection with a card transaction (including the names, addresses and card account numbers of card holders) except for the purposes of authorising, completing and settling card transactions and resolving any chargeback or reversal disputes, retrieval requests or similar issues involving card transaction.

Cake Stand Heaven agrees to maintain sufficient controls for, limit access to and render unreadable prior to discarding, all records containing card holder account numbers and card imprints. Cake Stand Heaven will not sell or disseminate any card holder information obtained in connection with a card transaction held in a data base or otherwise (including the names, addresses and card account numbers of card holders).

We are committed to protecting your privacy. Appropriate information will only be collected when you place an order or if you email us or contact us with a query. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and The General Data Protection Regulation (DGPR) (EU) 2016/679. Any information we collect from you will only be used to personalize your on-line experience and to help improve our website to improve customer service and satisfaction. Your information whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of administering your account and delivering the purchased product or service requested by the customer. The email address you provide for ordering processing may be used to send you information and updates pertaining to your order. We implement a variety of security measures to maintain the safety of your personal information.

We may use technology to track patterns of behaviour of visitors using our site and this can include using a ‘cookie’ which would be stored on your browser.You will be asked to accept our cookie policy when you visit our site for the first time. You can choose to accept or decline cookies for more information on this please click here.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Time Limit For Retention Of Data

We retain your order information for a period of six months after which your details are deleted. If you require your informatuion to be deleted prior to the six month deadline please email your request to [email protected].

By using our site you consent to our PRIVACY POLICY.

Cake Stand Heaven may change this privacy policy from time to time by updating this page. You should check this page occasionally to ensure you are happy with any changes. This policy is effective from 14th February 2016.

Copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Cancellation Form

To:-

Cake Stand Heaven,

[email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale for the following goods [*] /for the supply of the following service [*],

Ordered on ……………………………… / Received on………………………..

Name of consumer[s]……………………………………………………………………………………………………..

Address of consumer[s]…………………………………………………………………………………………………………………….

……………………………………………………………………………………………………………………………………………………………

Signature of consumer[s]……………………………………………………………………………………………………………………..

Date……………………………………………………………….